Shipping policy

Shipping Policy

Last Updated: [Date]

Free Shipping Australia Wide

We're pleased to offer FREE SHIPPING on all orders delivered within Australia. No minimum order value required - every order qualifies for complimentary shipping.

Shipping Coverage

  • Domestic Shipping: Free shipping to all addresses within Australia
  • Delivery Areas: We ship to all Australian states and territories including metropolitan, regional, and remote areas

Processing Time

  • Orders are processed within 1-2 business days
  • Orders placed after 2:00 PM AEST will be processed the next business day
  • Orders placed on weekends and public holidays will be processed the next business day

Delivery Timeframes

We use Aramex for all domestic shipments:

  • Standard Delivery: 4-6 business days
  • Express Delivery: 1-3 business days (upgrade available at checkout)

Delivery times are estimates and may vary depending on your location and Aramex processing times.

Shipping Methods

  • Aramex Standard: Our standard free shipping option
  • Aramex Express: Available for faster delivery (additional charges apply)

Order Tracking

  • You'll receive a tracking number via email once your order ships
  • Track your package directly through Aramex or your customer account

Shipping Address

  • Please ensure your shipping address is complete and accurate
  • We cannot be responsible for packages delivered to incorrect addresses provided by the customer
  • PO Box deliveries are available for eligible items

Delivery Requirements

  • Signature may be required for delivery
  • If you're not available, Aramex will leave a collection card
  • Packages not collected within the specified timeframe will be returned to us

Damaged or Lost Packages

  • Report any shipping damage within 48 hours of delivery
  • For lost packages, contact us immediately so we can lodge a claim with Aramex
  • We'll work with you to resolve any shipping issues promptly

International Shipping

Currently, we only offer shipping within Australia. International shipping is not available at this time.

Contact Us

For shipping inquiries, contact us at:

Email: info@venini.au