Discover more in our FAQ
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Support hours: Monday-Friday, 7am-3pm
How can I know if the VENINI product I purchased is authentic?
How can I know if the VENINI product I purchased is authentic?
All VENINI products are engraved with the VENINI logo and the production date for authentication.
Where can I get further help or advice for purchasing?
Where can I get further help or advice for purchasing?
For personalised assistance, you can reach out to our customer service:
Call: +61 449 119 160 (Monday to Friday, 9:00 AM to 5:00 PM)
Email: contact@venini.au
How can I replace or return items purchased online?
How can I replace or return items purchased online?
To initiate a return or replacement, please contact VENINI Customer Service:
Call: +61 449 119 160 (Monday to Friday, 9:00 AM to 5:00 PM)
Email: contact@venini.au
Please include your order number, preferred collection date, pickup address, and, if possible, a brief explanation for the return.
Who do I contact to make an online return?
Who do I contact to make an online return?
Returns can be arranged by contacting our customer service using the details above. Ensure you provide your order number and relevant details for the return pickup.
What is the shipping cost?
What is the shipping cost?
Shipping is free for all orders placed through our website. There are no additional shipping charges.
Where will my order be shipped from?
Where will my order be shipped from?
Most orders are shipped from our local warehouse in Mascot, Sydney, for faster delivery across Australia. However, special or made-to-order items are shipped directly from our headquarters in Murano, Italy. For these, please allow approximately 60 days from the time the order is placed for production and dispatch.
Can I place custom or special orders?
Can I place custom or special orders?
Yes, we offer bespoke solutions for interior design and architectural projects. For custom requests, please contact us at:
Email: cinzia@venini.au
How will I know when my order has been dispatched?
How will I know when my order has been dispatched?
Once your order has been shipped, you will receive a confirmation email with tracking details. For local orders from Sydney, delivery is typically faster, while orders from Italy may take longer due to production time and customs clearance.
Who can I contact for trade inquiries or professional collaborations?
Who can I contact for trade inquiries or professional collaborations?
If you are an interior designer, architect, or trade professional interested in collaborating with VENINI, please contact our Sales & Marketing Manager for Australia:
Email: cinzia@venini.au
Based in Bangalow, NSW – available for face-to-face meetings in the Northern Rivers and surrounding areas.
Is VENINI available in Australia?
Is VENINI available in Australia?
Yes, VENINI is officially available in Australia. We carry a curated selection of pieces ready for immediate shipment, as well as access to our full catalogue through special orders.