Terms and Conditions

Terms and Conditions for Venini Australia

1. Introduction

Welcome to the website of Venini Australia ("Company," "we," "us," or "our"). These terms and conditions ("Terms," "Terms and Conditions") outline the rules governing your use of our website (the "Website").

2. Definitions

  • Website: The Venini Australia website (venini.au).

  • Order: Your offer to purchase a vase or light from Venini Australia.

  • Product: A vase or light offered for sale on the Website.

  • User: Anyone who visits and/or uses the Website.

3. User Agreement

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access or use the Website.

4. Products and Orders

  • Browse our vases and lights on the Website.

  • To place an Order:

    • Select a product and add it to your shopping cart.

    • Follow the checkout process to confirm your order details and payment information.

  • We will send you an order confirmation email once your order is accepted.

5. Payment

  • We accept secure online payments through Debit Cards, Credit Cards, Paypal.

  • Your payment information is processed through a secure payment gateway.

  • We reserve the right to verify your payment information before processing your order.

6. Delivery and Shipping

  • We offer shipping within Australia and internationally. Shipping costs are calculated based on your location and order size.

  • Estimated delivery times will be provided during checkout and confirmed in your order confirmation email.

  • We are not responsible for delays caused by customs or unforeseen circumstances.

  • Risk of loss or damage to the products passes to you upon delivery.

7. Returns and Refunds

  • We offer a 30-day return policy for unopened and undamaged products.

  • To initiate a return, please contact us at contact@venini.au.

  • Return shipping costs are your responsibility.

  • Refunds will be issued to the original payment method used for the purchase.

8. Intellectual Property

  • The Website and all content, including images, designs, and text, are the intellectual property of Venini Australia.

  • You may not copy, distribute, modify, or use any content without our express written permission.

9. Limitation of Liability

  • We are not liable for any damages arising from your use of the Website or the products.

  • This limitation of liability is to the extent permitted by law.

10. Disclaimer of Warranties

  • We disclaim any warranties, express or implied, regarding the Website or the products.

  • This disclaimer is to the extent permitted by law.

11. Governing Law and Dispute Resolution

  • These Terms are governed by the laws of New South Wales, Australia.

  • Any disputes arising from these Terms will be resolved in the courts of New South Wales, Australia.

12. Termination

  • We reserve the right to terminate your access to the Website for violating the Terms.

13. Entire Agreement

  • These Terms constitute the entire agreement between you and Venini Australia regarding your use of the Website.

14. Changes to the Terms

  • We may modify these Terms at any time.

  • We will notify you of any changes by posting the revised Terms on the Website.

  • Your continued use of the Website after the changes are posted constitutes your acceptance of the revised Terms.

15. Contact Us

  • If you have any questions about these Terms, please contact us at [email address] or [phone number].

 

Venini Australia Online Refund and Exchange Policy

Venini Australia takes pride in offering exquisite hand-crafted vases and lights. We understand that sometimes purchases may not meet your expectations. This policy outlines the conditions under which you may return or exchange an item.

Change of Mind or Incorrect Selection

Venini Australia understands that mistakes happen. However, due to the nature of our handcrafted pieces, we are unable to offer refunds or exchanges for change of mind or incorrect selection. We strongly recommend that you carefully review the product details and dimensions before placing your order.

Consumer Guarantees

Venini Australia abides by all Australian Consumer Law guarantees. These guarantees provide you with rights in the event that a product you purchase is faulty, not fit for purpose, or does not match the description. For further information on Australian Consumer Law, please visit the Australian Consumer Law website: https://www.accc.gov.au/.

 

Contact Us

If you have any questions about our return and exchange policy, or need assistance with a return, please contact our customer service team by email at contact@venini.au.

We are committed to providing you with exceptional service and ensuring your satisfaction with your Venini Australia purchase.